Professional Experience
2025 - Present
Fleet Operations, Compliance & Logistics Coordinator (E-Live Division)
Oversee fleet operations and compliance initiatives, supporting project delivery, logistics coordination, and operational performance
Phoenix, Az
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Logistics Leadership: Coordinate daily operations for 150+ active fleet assets, optimizing scheduling, routing, and resource allocation to maintain consistent on-time service rates above 95%
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Compliance & Risk Management: Manage documentation and audits under DOT and FMCSA standards, sustaining 100% compliance and timely submissions across all operational reviews
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Process Optimization: Partner with field operations and IT to streamline asset tracking and reporting, reducing manual updates by 15% and improving communication accuracy
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Data & Reporting: Maintain Excel and SharePoint dashboards tracking asset utilization, downtime, and performance trends, providing actionable insights for operational leaders
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Operational Efficiency: Support regional process-improvement initiatives that enhanced turnaround performance by 10% and standardized reporting practices across multiple locations
2021 - Present
Project Director (Operations & PMO)
Performs senior project management and operational oversight for integration and process improvement initiatives aligning business, IT, and program delivery teams
Clyo, Ga
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Hybrid Project Integration & Governance: Directed integration projects exceeding $500K, achieving 37% year-over-year revenue growth and improved production capacity by 50% through hybrid IT delivery and workforce analytics
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Stakeholder Leadership: Led business and IT teams through project charters, RAID log management, and scope documentation, ensuring alignment and transparency across all workstreams
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Data & Reporting: Developed multi-regional Power BI dashboards and SharePoint repositories for grant, inventory, and delivery tracking, improving reporting visibility and data accuracy 30%
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Automation: Implemented CRM automation saving 15+ hours weekly and improving workflow transparency
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3rd Party Vendor & Partnership Management: Managed vendor relations and stakeholder communications, ensuring 100% on-time deliverables and 96% customer satisfaction
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Strategic Partnerships: Partnered with DonorsChoose ($153M nonprofit) to expand national programs and increase organizational revenue 37% YoY
2016 - 2021
Program Manager (Brand Development & Delivery)
Performed senior project management and creative operations oversight for medium-scale ($100K-$500K) digital integration and client-delivery initiatives
Savannah, Ga
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Agile Project Delivery & Integration: Managed 300+ digital and systems-integration projects using scrum techniques generating $54M+ in client revenue using Agile and Waterfall frameworks within hybrid project models
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Process Improvement & Governance: Introduced dual-track delivery and RAID-based risk tracking, reducing project delays 40% and achieving 92% on-time launch performance
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Performance Reporting: Created Power BI and Excel KPI dashboards to improve performance reporting, increasing lead conversion 50% and strengthening stakeholder visibility
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Operational Playbooks: Authored project documentation playbooks and change-control templates that cut onboarding time by 35% and standardized delivery practices across distributed teams
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Cross-Functional Leadership: Coordinated with IT and business units to align integration workflows, ensuring consistent project scope, schedule, and cost control
2013 - 2019
Program Manager (Healthcare Operations & Compliance)
Savannah, Ga
Lead healthcare integration and compliance waterfall projects valued between ($150K-$400K) A Georgia DCH-licensed healthcare organization (License No: 025-R-1267) across multi-site environments
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Clinical Program Leadership: Directed in-home nursing and behavioral health initiatives, coordinating travel and on-site RNs, physician liaisons, and support staff to ensure patient continuity and care quality
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Behavioral Health Integration: Led initiatives improving home-based behavioral health access and engagement, supporting veterans and private clients under DCH licensure
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Process Improvement: Applied Agile frameworks to reduce onboarding time 45% and resolution cycles 40%
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EHR Implementation & Training: Implemented Kinnser Agency Manager (EHR) using Agile project management methodology, training 35+ field and travel staff; improved charting accuracy 35% and reduced billing turnaround 25%
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Regulatory Compliance: Maintained 100% audit readiness for 5 years by embedding CMS, HIPAA, and DCH controls
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Performance Metrics: Improved referral tracking efficiency and boosted referral revenue 30% YoY through optimized patient coordination
2010 - 2014
PREVIOUS WORK EXPERIENCE
Memorial Health (HCA) - HIM Project Analyst
Savannah Neurology Specialists - Operations Coordinator
Phoebe Putney Memorial Hospital - Project Support Intern
VOLUNTEERISM & COMMUNITY LEADERSHIP
2022 - PRESENT
We Love Cann Park - Board of Advisors: Provide strategic guidance for community revitalization and youth outreach initiatives, advising on partnerships and engagement strategies that strengthen civic collaboration
EDUCATION & CERTIFICATIONS
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Master of Health Administration (MHA) - University of Phoenix
Bachelor of Science (B.S.) in Business Management - Albany State University
Project Management Professional (PMP) - #4221374 Project Management Institute
Certified Six Sigma Black Belt (CSSBB) - b8CnMU7i3B Council for Six Sigma Certification
TECHNICAL SKILLS
